1. Introduction

We are committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our white-labelled CRM software, whether as a direct client or through a licensed partner.

2. Information We Collect

We may collect the following types of information:

Personal Data:Names, email addresses, phone numbers, and other contact details of Data:Information about your business such as company name, size, industry, and usage behaviour. Usage Data:Data related to your interactions with our software, including log files, access times, and feature usage. Device Information:IP address, browser type, device model, and operating system.

3. How We Use Your Information

We use the information we collect to:

Provide and maintain the CRM account creation and ongoing user management.Improve our services based on usage behaviour and feedback. Communicate updates, support information, and system notices. Ensure compliance with licensing and security standards.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties. We may share your information with:

Trusted Service Providers who support us in operating the platform, under strict confidentiality agreements. Regulatory Authorities if required by law or to protect legal rights, safety, or property.

5. Data Storage and Retention

Your data is stored securely in encrypted systems within the UK or EEA. We retain personal data for as long as is necessary to fulfil the purposes outlined in this policy, or to comply with legal obligations.

6. Your Rights

You have the right to:

Access your data. Request correction or deletion of your data.Withdraw consent where processing is based on consent.Object to data processing under certain circumstances.

To exercise any of these rights, please contact us at [email protected]

7. Security

We implement industry-standard technical and organisational measures to safeguard your data from unauthorised access, loss, misuse, or alteration.

8. White Labelling and Licence Restrictions

When you license our CRM software under a white label agreement:

You may not resell, sub-license, or redistribute the software to any third party. The software is provided exclusively for your internal business use or for direct use with your end clients under your brand, as specified in your licence agreement. Any attempt to reproduce, resell, or repackage the platform for resale will be considered a breach of contract and intellectual property rights, and may result in immediate termination of service and legal action.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through the platform. Your continued use of the service after such updates constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

TrackFlow

Email: [email protected]

Terms and Conditions: terms.trackflow.digital